General Terms of Use - Play258

Document: General Terms of Use (GTUs)
ID: PLAY258-TGU
Version: 1.1.0
Effective date: 09-04-2026
Operator: VONEKA, headquartered in Maputo, Mozambique, NUIT: 400753504, hereinafter “Operator”.
General contact: info@voneka.co.mz | Support: suporte@voneka.co.mz

Documents incorporated by reference: Privacy Policy (PLAY258-PP), Cookie Policy, Content and Intellectual Property Policy, Moderation and Suspension Policy, Reports and Appeals Policy, Data Retention Policy, Changes and Notifications Policy, and the profile annexes applicable to the User (Artist, Radio station, Listener, Organization).

1. Subject matter

1.1. These Terms govern access to and use of the Play258 ecosystem, including the website, mobile applications, APIs, administrative dashboards, playout software when licensed by the Operator, and other features made available from time to time (collectively, the “Service”).

1.2. The Service is intended to facilitate digital flows between radio stations, organizations (advertisers/agencies), artists, and listeners, including — depending on the active module — music requests, payment processing through third parties, distribution of audio materials for broadcast, reporting, and communications.

1.3. The Service does not replace legal, tax, accounting, or music licensing advice. Each party is responsible for complying with laws applicable to its activity (copyright, broadcast licenses, advertising, data protection, etc.).

2. Definitions

2.1. “Account”: authenticated profile associated with a User or entity.
2.2. “User”: any natural person or entity accessing the Service.
2.3. “User Content”: text, audio, images, metadata, messages, or other materials uploaded, transmitted, or generated by the User on the Service.
2.4. “Operator Content”: software, interfaces, trademarks, databases (to the extent protected), documentation, and materials made available by the Operator.
2.5. “Integrator”: third party authorized to use APIs under agreement or API keys.
2.6. “Payment processor”: third-party entity processing transactions (e.g. mobile money operator or gateway).
2.7. “Annexes”: profile-specific documents: Artists, Radio stations, Listeners, Organizations.

3. Eligibility

3.1. The User declares they are of legal age to enter binding contracts in their jurisdiction or, if a minor, that they act with parental/guardian consent where required.

3.2. For business profiles (Radio, Organization), the representative declares authority to legally bind the entity.

3.3. The Operator may refuse the Service to Users on sanctions lists, subject to restrictive court orders, or in breach of sector requirements, where applicable.

4. Registration and account

4.1. Account creation may require verified data (email, phone, OTP, documents). The User undertakes to provide accurate, complete, and up-to-date information.

4.2. An Account may be linked to one or more profiles (e.g. Organization user with several sub-accounts), per available features.

4.3. The User is responsible for all activities performed under their Account, except proven security compromise without User negligence, without prejudice to mandatory law.

4.4. The Account is non-transferable, except internal reorganization authorized in writing by the Operator or specific contractual provision.

5. Account security

5.1. The User must keep credentials confidential, use strong passwords, and enable second-factor mechanisms when available.

5.2. The User must promptly notify the Operator of suspected unauthorized use or data breach.

5.3. The Operator may impose session policies, periodic password resets, or blocking of risky IPs to protect the ecosystem.

6. General rules of use

6.1. The User will use the Service lawfully, ethically, and in accordance with Annexes applicable to their profile.

6.2. Interfering with Service integrity is prohibited, including introducing malware, exploiting unauthorized vulnerabilities, unpermitted bulk scraping, or intentional infrastructure overload.

6.3. The User will not attempt to access third-party data or accounts without authorization.

6.4. APIs and integrations are subject to technical limits, rotating keys, and additional terms; use must comply with official documentation.

6.5. The Operator may monitor traffic and logs for security, performance, and legal compliance, under the Privacy Policy.

6.6. Audio, video, and streaming in the mobile app and interfaces: Where available, the Service allows continuous playback (streaming) of content made available through the Play258 platform — namely (i) radio broadcasts whose stream URL is configured by authorized stations or operators on the Service, and (ii) artists’ works uploaded or made available under the Service. Technical playback may involve temporary memory (buffer) on the device solely to ensure uninterrupted listening; this does not by itself constitute a license to permanently record, export to files accessible outside the app, or redistribute works in violation of third-party rights.

6.7. The Service does not include, as its own feature, tools to import, download, or convert works from third-party platforms (e.g. subscription music services, video hosts, or social networks) by URL or any means not expressly provided and authorized by the Operator.

7. Prohibited uses

Without prejudice to other annexes, it is prohibited to:

7.1. Use the Service for illegal content or activities, defamation, obscenity, incitement to violence, discrimination, or sexual exploitation, including material unlawfully involving minors.
7.2. Infringe third-party rights, including intellectual property, privacy, image, or trade secrets.
7.3. Fraud, metric manipulation, payment evasion, money laundering, or illicit financing.
7.4. Spam or unsolicited commercial communications in violation of applicable law.
7.5. Reverse engineer playout software or proprietary components without express license.
7.6. Unauthorized resale of the Service or false affiliation with the Operator.
7.7. Unlawful capture or storage of third-party works: using the Service or any integration with it to obtain, permanently record, convert, download, or share protected content from third parties (including streaming platforms, audio/video hosts, or social networks) without authorization from rights holders or in violation of those services’ terms or applicable law. Radio stations and other entities providing streams or metadata are responsible for ensuring they hold licenses, authorizations, or contracts adequate for broadcast and for making content available on Play258, without prejudice to Operator duties as an information society service provider, where applicable.

8. Intellectual property

8.1. Operator Content is protected under applicable laws. No ownership is granted to the User beyond a limited, revocable, non-exclusive license to use the Service under these Terms.

8.2. Play258 and related trademarks may not be used without prior written authorization.

8.3. For User Content, the User retains ownership to the extent legally vested; they grant the Operator a non-exclusive, worldwide license, sublicensable only as strictly necessary to provide the Service (hosting, processing, transcoding, distribution to authorized stations, display in applications, reporting compliance, and legal defense), for as long as needed for those purposes, without prejudice to sector-specific agreements (e.g. distribution contracts).

8.4. Details on infringement notices, counter-notice, and content removal are in the Content and IP Policy.

9. Platform and content licenses

9.1. Playout software: where applicable, the software license is additional to these Terms (EULA), including restrictions on copying, number of seats, and updates.

9.2. Catalog and streams: mere technical availability on the Service does not grant a license for public communication outside the contractual scope and valid licenses among the station, rights holders, and collecting societies. Streaming listening in the app or website is for consumption within the Service; it does not authorize the User to use external tools to extract works made available by stations or artists for unauthorized redistribution.

9.3. The Operator may incorporate open-source components subject to their own licenses, indicated in technical documentation when required.

9.4. App store transparency: the streaming functionality described above is limited to content integrated into the Service as configured by the Operator and authorized entities; it does not constitute offering downloads of third-party catalogs without a license.

10. Payments and third-party services

10.1. Payments may be processed by payment processors or telecommunications operators. Sensitive payment data may be processed only by those third parties under their terms.

10.2. Fees, taxes, commissions, and refund policies will be displayed before completing the transaction when required by law.

10.3. The Operator is not liable for third-party unavailability (carriers, banks, gateways), without prejudice to consumer rights.

11. Limitation of liability

11.1. Except intent or gross negligence by the Operator, or other non-waivable cases under law, the Service is provided “as is” and “as available.”

11.2. The Operator does not guarantee uninterrupted availability; maintenance, network, or third-party failures may occur.

11.3. To the fullest extent permitted by applicable law, the Operator is not liable for lost profits, data loss solely due to User fault, indirect or consequential damages.

11.4. The User is responsible for legality of their broadcast, campaigns, and musical content; the Operator acts predominantly as a technology intermediary, without prejudice to specific platform duties under local law.

11.5. Any monetary cap on the Operator’s aggregate annual liability to an individual User, where permitted, shall be the greater of (i) amounts paid by the User to the Operator in the 12 months before the triggering event or (ii) 100,000 MT — subject to mandatory applicable legislation.

12. Suspension, blocking, and termination

12.1. The Operator may suspend or restrict the Service in case of reasonable suspicion of breach of these Terms, security risk, competent authority order, or non-payment.

12.2. The User may close the Account per the interface or support request, subject to pending obligations and legal data retention.

12.3. Detailed procedures, timeframes, and appeal are in the Moderation, Suspension, and Account Termination Policy.

13. Reports and enforcement

13.1. Official reporting channels: https://play258.com/legal/denuncias | email: moderacao@voneka.co.mz.

13.2. The Operator will review good-faith reports and may request further information; decisions do not imply arbitration of civil disputes outside its competence unless separately agreed.

14. Changes to the terms

14.1. The Operator may change these Terms. The Changes, Versioning, and Notifications Policy governs classification of changes, deadlines, channels, and need for new acceptance.

14.2. The current version will always be published at https://play258.com/legal/termos with version ID and date.

15. Applicable law and venue

15.1. Unless mandatory law provides otherwise, these Terms are governed by the laws of Mozambique.

15.2. For disputes, the parties choose the courts of Maputo City, waiving any other, unless mandatory rules apply (e.g. consumer in EU/Brazil).

16. Final provisions

16.1. Severability: partial invalidity does not affect the remainder.
16.2. Waiver: tolerance of breach does not constitute waiver.
16.3. Assignment: the Operator may assign the contract on reorganization; the User may not assign without written consent.
16.4. Language: in case of translation, the Portuguese version prevails unless local law provides otherwise.

17. Official contacts

By using the Service, the User declares having read and understood these Terms and the referenced documents.

Version 1.1.0 — subject to local legal review.